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Rakuten Card asking twice for zairyu card
Posted: Mon Jan 22, 2024 8:01 am
by ToushiTime
Hi,
Have any Rakuten Cards users on here recently received an email request for a zairyu card copy, followed by a snail mail request five days later?
The snail mail version didn't mention it was sent out regardless of whether the user had already uploaded.
There were no error messages when I uploaded my card last week, so I assume and hope that is the case.
Re: Rakuten Card asking twice for zairyu card
Posted: Mon Jan 22, 2024 2:35 pm
by beanhead
I have 2 Rakuten cards. Don't think they have contacted me at all yet, although I do filter junk email so I should probably check again.
Re: Rakuten Card asking twice for zairyu card
Posted: Mon Jan 22, 2024 11:22 pm
by danny15
ToushiTime wrote: ↑Mon Jan 22, 2024 8:01 am
Hi,
Have any Rakuten Cards users on here recently received an email request for a zairyu card copy, followed by a snail mail request five days later?
The snail mail version didn't mention it was sent out regardless of whether the user had already uploaded.
There were no error messages when I uploaded my card last week, so I assume and hope that is the case.
Yes, at first I received the email asking me to upload my zairyu card. I tried to do it, but it wouldn't work. Then just yesterday I received the snail mail giving me the option to do it that way, fortunately. I suppose that if you successfully did it online, you can just bin the snail mail
Re: Rakuten Card asking twice for zairyu card
Posted: Tue Jan 23, 2024 8:03 am
by ToushiTime
danny15 wrote: ↑Mon Jan 22, 2024 11:22 pm
ToushiTime wrote: ↑Mon Jan 22, 2024 8:01 am
Hi,
Have any Rakuten Cards users on here recently received an email request for a zairyu card copy, followed by a snail mail request five days later?
The snail mail version didn't mention it was sent out regardless of whether the user had already uploaded.
There were no error messages when I uploaded my card last week, so I assume and hope that is the case.
Yes, at first I received the email asking me to upload my zairyu card. I tried to do it, but it wouldn't work. Then just yesterday I received the snail mail giving me the option to do it that way, fortunately. I suppose that if you successfully did it online, you can just bin the snail mail
I had to retake the photo several times because the app was fussy about lighting. I think I also had to change the photo privacy settings on my phone.