I just called HMRC and after about 5 minutes of waiting they stated that all their agents are busy and to call back again, and then they just ended the call. The wait time was apparently 50 minutes, which in my experience means 90 minutes. Wasn't looking forward to that long of a wait, but I was willing to do it to get this resolved.MartoMiyagi wrote: ↑Wed Apr 16, 2025 3:45 am
An unexpected update! I just checked to see if my 14 years worth of back payments are showing on my record yet. To my surprise the year 2024-25 is showing as paid in full. My backpayments are not yet reflected. This is very odd, since I have not even received a letter asking for payment covering year 2024-25 yet! Let alone paid it!![]()
I guess another phone call is in order..........
I was calling for the same reason as you too. I have sent them enough money to pay back for 12 years up until 2024, yet when I check my record online it shows that I have only paid for year 24~25 despite the fact that I sent them the money almost a year ago before the 24~25 year was even halfway through.
I hope you have more success at getting through than I did. I'm going to wait until next week and see if I can at least get far enough that they don't drop the call after 5 minutes.