Rakuten Card asking twice for zairyu card

[ToushiTime]

Hi,

Have any Rakuten Cards users on here recently received an email request for a zairyu card copy, followed by a snail mail request five days later?

The snail mail version didn't mention it was sent out regardless of whether the user had already uploaded.

There were no error messages when I uploaded my card last week, so I assume and hope that is the case.

[beanhead]

I have 2 Rakuten cards. Don't think they have contacted me at all yet, although I do filter junk email so I should probably check again.

[danny15]

Hi,

Have any Rakuten Cards users on here recently received an email request for a zairyu card copy, followed by a snail mail request five days later?

The snail mail version didn't mention it was sent out regardless of whether the user had already uploaded.

There were no error messages when I uploaded my card last week, so I assume and hope that is the case.

Yes, at first I received the email asking me to upload my zairyu card. I tried to do it, but it wouldn't work. Then just yesterday I received the snail mail giving me the option to do it that way, fortunately. I suppose that if you successfully did it online, you can just bin the snail mail

[ToushiTime]

Hi,

Have any Rakuten Cards users on here recently received an email request for a zairyu card copy, followed by a snail mail request five days later?

The snail mail version didn't mention it was sent out regardless of whether the user had already uploaded.

There were no error messages when I uploaded my card last week, so I assume and hope that is the case.

Yes, at first I received the email asking me to upload my zairyu card. I tried to do it, but it wouldn't work. Then just yesterday I received the snail mail giving me the option to do it that way, fortunately. I suppose that if you successfully did it online, you can just bin the snail mail

I had to retake the photo several times because the app was fussy about lighting. I think I also had to change the photo privacy settings on my phone.