Rakuten trading account / 楽天証券 is locked

[workbalance]

I got this message telling me my account is locked. 口座がロックされてしまいました.

I can't work out the reason why it is locked from the website. Do I have to call them or has anyone found another way to unlock their account?

Many thanks

[Tsumitate Wrestler]

Did you ignore the messages about updating your zairyu card? The deadline has passed. You may need to contact them directly.

[RetireJapan]

Yep, the deadline was Dec 12 I believe. Their threat to freeze the account was specific enough to get me to upload my card -first time for me, I've ignored all previous requests from other banks and brokers

They'll probably unlock it once you provide your card.

[workbalance]

Thanks. I've uploaded my zairyu card info, so hopefully I will be back on line in a few days.

[nanaya]

Interesting, I haven't uploaded my zairyu card* either but it didn't get locked**, I just can't do any new transactions. I'd be mildly annoyed if the setup tsumitate doesn't end up working but otherwise logging in and stuff still work (except for ideco status but it's still viewable directly on jis-t website).

the exact wordings I got is as follow:

■12/11（月）までに登録の確認ができない場合は、新規お取引の制限をかけさせていただきますので、お早めにお手続きください。

* mine's expiring soon and I'm holding out renewing it because I'm waiting for PR application result (almost 10 months now) and their system requires the card to be valid for at least several months which mine isn't anymore.

** or at least it didn't last time I checked last saturday; the system is currently on maintenance as I'm writing this.

[adamu]

their system requires the card to be valid for at least several months

This is not the case I believe (edit: wrongly. See post below), it just has to be valid.

I'm holding out renewing it because I'm waiting for PR application result (almost 10 months now)

You can still renew your period of stay with an active PR application, up to two months before expiry, earlier in exceptional situations.

[nanaya]

This is not the case I believe, it just has to be valid.

well, I tried it few weeks ago already (and with their support assisting me on call as I was also trying to match my name with rakuten card)

You can still renew your period of stay with an active PR application, up to two months before expiry, earlier in exceptional situations.

yes but it involves a bit more than just filling in a form and submitting it.

[adamu]

This is not the case I believe, it just has to be valid.

well, I tried it few weeks ago already (and with their support assisting me on call as I was also trying to match my name with rakuten card)

Oh wow, that's the first time I've ever seen anything like that. Sorry for the misguided assumption. Considering you normally can't renew a residence card until two months before expiry, that is a pretty incompetent policy.