I’ve never called them. Many others on this forum have.mc_spanner wrote: ↑Tue May 23, 2023 8:21 amI tried calling earlier this month and was repeatedly cut off after waiting on hold for 30 minutes. I understand that there's a better number to call, but is there any reason to call? What should I ask them if I get through? The site tells me that I'll get a reply in February next year.
I'm astonished at the backlog ... but if I call, will I be able to get anything from them other than "wait until February?"
I agree with your assessment; little to be gained by calling, especially if you’ve already been given an estimate of a (distant) response time. Confirmation that your application has been received and logged is something some people on the HMRC forum seem to spend lots of phone time chasing.
Having said that, since you’ve sent two applications in quick succession, with the second superseding the first, in your shoes some people might want to talk to an operative with the hope of them logging that info (or even fishing the forms out of the in-tray, binning the old one, and returning the new one to its place in the queue).